Frequently Asked Questions
Answers to Frequently Asked Questions about g688
From deposits, withdrawals, and verification to responsible gaming — find clear answers to your questions here.
Welcome to g688. This page has been created so that both new and regular players can quickly find the information they need. Below, detailed answers to 22 questions are provided across four sections — limits & controls, verification, withdrawals, and deposits. If your question isn't here, contact our 24/7 live chat.
All FAQs
Sorted by category — go directly to the topic you want to know about.
Limits & Controls
Yes, a cooling-off option is available at g688. If you feel you need a short break, let our support team know via 24/7 live chat. They can place a temporary pause on your account for a set period — such as 24 hours, one week, or one month. This is handled with complete confidentiality.
For self-exclusion, email [email protected] or send a request via live chat. Once the process is complete, reactivating the account will not be straightforward, so think it through carefully before deciding. Our team will guide you through every step of the process.
If you or someone close to you is showing signs of gambling addiction, contact us immediately — via live chat or at [email protected]. g688 always prioritises responsible gaming and encourages seeking professional advice when needed. Your information will be kept completely confidential.
Yes, g688 is a platform strictly for users aged 21 and above. Age is confirmed during registration and verification. There is no way for minors to open an account, and any violation of this rule results in account termination.
Some common signs are: feeling restless when not betting, repeatedly playing to try to recover lost money, prioritising gaming over family or work, and spending beyond a set budget. If you notice these signs, take a break immediately and contact us.
Verification & Documents
The verification process ensures the security of your account. It confirms that your deposit and withdrawal accounts are registered in the correct person's name and that no third party can access your funds. This is an important part of maintaining a safe and trustworthy environment at g688.
Yes, this is mandatory. The name registered on your g688 account must exactly match the name on your bKash, Nagad, or Rocket account. If the names do not match, withdrawal requests cannot be processed and verification will be blocked.
Generally, a National Identity Card (NID) is the most accepted document. A passport or driving licence may also be accepted if it clearly shows your name and photo. Make sure the document image is clear and complete — blurry or cut-off images will not be accepted.
When verification is rejected, a message with the reason is usually sent. Correct the issue — such as taking a clearer photo or ensuring the names match — and resubmit. Contact live chat directly for assistance; our team will help resolve the issue quickly.
g688 uses SSL encryption to keep all data secure. The documents you submit are used solely for verification purposes and are not shared with any third party. Further details can be found in our privacy policy.
Money Withdrawals
At g688, withdrawals are generally processed within 1 hour. If your account is verified and there are no issues with the request, funds arrive quickly to bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳1,000.
No, withdrawals at g688 can only be made to a mobile wallet registered in your own name. The wallet name must match the account name. Sending funds to a third-party wallet is not permitted for security reasons.
Yes, g688's withdrawal service runs 24 hours a day, 7 days a week. Requests can be made in the middle of the night or during Eid holidays. Our support team and payment system remain active at all times.
The pending status usually changes within 1 hour. If more time has passed, contact us via live chat or at [email protected] and share the details of your request. Our team will look into the matter promptly.
The wagering requirement for g688's welcome bonus is 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you need to wager ৳30,000. Wagering is calculated only on the bonus amount, not on the deposit amount.
Money Deposits
After logging in to g688, go to the Deposit section and select Nagad as the payment method. Complete the payment from your Nagad app by following the instructions provided. The minimum deposit amount is ৳100. Once payment is successful, funds are credited to your account quickly.
g688 does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket may apply a small fee according to their own transaction policies. Check your mobile wallet provider's website for details. There are no hidden charges from g688.
Occasionally, a slight delay can occur due to network issues or wallet server delays. Contact us via live chat or at [email protected] with your transaction ID and amount. Our team will verify the matter quickly and credit it manually.
Currently, deposits at g688 can be made using three methods: bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 for each method. These mobile wallets are the most popular and secure payment options in Bangladesh.
Yes, Rocket is fully supported. Rocket is the mobile wallet service of Dutch-Bangla Bank. You can easily deposit to g688 from your Rocket number, starting from a minimum of ৳100.
Yes! g688's welcome bonus is 200% of your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. Follow the bonus terms and conditions to activate the bonus.
The minimum deposit amount is ৳100 — the same across all methods. For details on the maximum deposit limit, contact live chat, as it may vary depending on your account level and payment method.
Didn't find the answer to your question?
Our support team is ready to assist you 7 days a week, 24 hours a day — in both Bengali and English. Reach out through any of the channels below.
24/7 Live Chat
[email protected]